Shipping & Delivery

Delivery

Our customers receive Free Shipping on all orders in Metro Vancouver (from Abbotsford to North Vancouver). Out-of-zone is outside of the 50km radius and starts at $199 and up for delivery or you can choose our white-glove service for $250, if available in your area*.

 

Free Shipping – What to expect

• Our drivers will call on route to your home.
• Please watch for the team and open the door upon arrival.
• Please inform the drivers where you want the product; foyer, driveway, front-door, porch, or garage. 
• Contactless delivery signature capture (if applicable).
• We do require a person with age of majority to accept the delivery.
• Our drivers may take pictures of product in its final placement.

 

White Glove – What to expect

• Our drivers will call / text on route to your home.
• Please watch for the team and open the door upon arrival.
• Please advise the drivers where the product will be going.
• Our drivers will ensure they can get the product into its final placement.
• The product will be unboxed and packaging will be removed from your home.
• The product will be set-up in the room and configuration of choice.

 

A Damage Waiver is required in the following situations:

• If the delivery team has identified a higher risk for potential damage to either the product and/or your home due to a “tight fit” situation, and after discussion you are still requesting the delivery attempt.
• Contactless delivery signature capture.
• We do require a person with age of majority to accept the delivery.
• Our drivers will take pictures of product in its final placement.

 

International Delivery – What to expect

International shipping postage simply covers the cost of transporting and delivering your order. Couch Haus does not charge any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different costs per destination, but we strive to keep the charges as minimal as possible. Duties (or Customs Tariffs) are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added, tax, or vat) are set by the destination country.

If you wish to have Couch Haus clear the customs on your behalf, we will forward you the invoice and your order will only be delivered once full payment has been received.

Shipping

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You may receive another notification when your order has shipped. 

Deliveries are made from 12pm to 5pm PST during weekdays. We will contact you via email, phone call or text message with the contact details you provided at checkout to arrange a delivery date for your order. 

Canada:

Deliveries to Vancouver Island, The Interior, and other 'Out of Zone' deliveries may incur an additional fee. White glove delivery is not yet available outside of the Greater Vancouver Area. 

Our carriers will make every attempt possible to accommodate customer requests for delivery dates and times, but reserve the right to refuse specific days of the week based on availability and routing. Shipping prices are calculated on website prices before discounts, coupon codes, and/or vouchers are applied.

International/United States:

Shipping Rates to the USA are calculated on a case-by-case basis. Some products may not ship to the USA.

International shipping postage simply covers the cost of transporting and delivering your order. Couch Haus does not charge any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different costs per destination, but we strive to keep the charges as minimal as possible. Duties (or Customs Tariffs) are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added, tax, or vat) are set by the destination country.

If you wish to have Couch Haus clear the customs on your behalf, we will forward you the invoice and your order will only be delivered once full payment has been received.  

Furniture Order Processing Time

Orders in stock take approximately 24 - 48 hours to be set up for shipment. A shipping order will be created from the delivery company to pick up the order at which time a tracking number will be created. The tracking number and other tracking information are provided via email within 2 – 4 business days.

For pre-orders and custom orders, once the furniture arrives to our warehouse it will be unloaded, sorted and pass a quality inspection before being set up for shipment. This process typically takes 5 - 7 business days to complete. Please Note: The custom order processing time is exclusive of the estimated lead time mentioned above in the ‘Custom Order Policy’.

Please note that it may take up to 7 business days for your tracking page to provide live updates in transit.