Haus Limited Warranty
This warranty covers manufacturing defects in Couch Haus furniture.
How Long Does The Coverage Last?
This warranty starts from the date of delivery. This warranty lasts for 2 years on any metal or solid wood structural failures from residential, non-commercial usage. This warranty lasts for 1 year on any soft parts and workmanship related failures. Examples of failures covered in the 1 year warranty are threading, piping, buttons, rubber components, and parts with glue as adhesive, that come loose from residential, non-commercial usage.
What Will Haus Do?
For the 2 year warranty on metal or solid wood structural failures, Couch Haus will provide replacement part(s) at no charge with a lead time of 12-16 weeks. The customer is responsible for any labour and/or shipping charges on the replacement part(s). For the 1 year warranty on soft parts and workmanship related failures, including threading, piping, buttons, rubber components, and parts with glue as adhesive, Haus will reimburse local repair charges under the conditions that 1) The repair service quote is first approved by CouchHaus and 2) CouchHaus does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of dissatisfactory repair work.
What Does This Warranty Not Cover?
This warranty does not cover marble, paint, leather, metal finish, fabric, fiberglass, foams, plywood, rugs, veneers, cushioning, and coating materials. CouchHaus’ furniture that is not explicitly specified suitable for outdoor use is not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse or an act of nature (such as wind, flood, freezing water – including splitting and breakage from water accumulation in tubing), animal damage, burn marks (including those resulting from sunlight passing through glass filled with liquid which can at certain times act as a magnifying lens), fading, staining and mildewing of fabrics, compression of cushion fillings/fiber, and failure to take reasonable care of the furniture including proper care and maintenance is neither covered. Pilling and natural wear of fabric is not covered under this warranty. Re-stuffing and/or remaking of cushions is not covered under this warranty, unless recognized as a manufacturing defect. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the furniture. If the products are removed from Canada the warranty is considered void.
All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are only covered by Haus Limited Warranty for 90 calendar days. Strictly no exceptions will be made for Final Sale items.
How Do You Get Service?
For any warranty inquiries please fill out and submit a form on the Customer Resolution Center. Make sure to include your order number, a description of the issue, and pictures or videos of the product.
How Does Provincial Law Apply?
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.