How to Order Your Custom Couch Online — The CouchHaus Way
Ordering a couch online might seem intimidating — after all, it’s a big investment and the centerpiece of your living space. But at CouchHaus, we’ve created a process that’s smooth, transparent, and enjoyable. From your first click to the moment you sink into your new sofa, we’re here to guide you every step of the way.
Step-by-Step: Your CouchHaus Journey
1. Design Call or Showroom Visit
Every great couch story starts with inspiration. You can book a complimentary design consultation online or visit our Vancouver showrooms to see and feel our fabrics in person. We’ll help you choose the perfect configuration, size, and fabric for your space — whether you’re after a neutral sofa or a bold colour statement.
2. Custom Spec Sheet
Once you’ve finalized your choices, our design team creates a custom spec sheet — a detailed drawing showing your couch’s exact dimensions, configuration, and all chosen customizations. You’ll review and approve this before we start production, ensuring everything is exactly as you imagined.
3. Production Begins
With your approval, your custom couch is handcrafted at our partner factory. Our skilled artisans focus on quality, comfort, and durability, using premium materials and expert craftsmanship to create a sofa that will last for years.
4. Shipping & Delivery
Once complete, your couch is carefully packaged into labeled modules for easy setup in your home — even through tight doorways or stairwells. No complicated assembly is needed; modules connect with our secure alligator clip system.
Our Typical Custom Sofa Delivery Timeline
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Production: 30–40 days (rush orders available in 14–25 days)
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Packing: 3–5 days
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Transit by Sea: 25–35 days
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Customs + Warehouse Processing: 5–8 days
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Home Delivery: Scheduled at your convenience
Why Our Process Works
At CouchHaus, we believe buying a couch should be as comfortable as sitting on one. That’s why we keep you updated at every stage — from sharing real-time production updates to answering your questions quickly via email or phone, or in person at our showrooms.
Our design consultants make sure your new couch feels like it was made just for you — because it was.
Ready to Start Your CouchHaus Journey?
Whether you’re shopping from across the country or just down the street, we make it easy to go from idea to reality. Book your design consultation today — virtually or in person — and let’s create the perfect custom sofa for your home.
A truly custom experience — from click to couch.
